Orkid Gallery FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Products
100%! All our pieces are made of 18-karat gold and never plated
All of our pieces are handmade by artisan goldsmiths in the iran and canada.
Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are unable to do any custom work right now. But if it means so much to you, shoot us an email at [email protected] and we will see what we can do.
Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at [email protected]
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm PT are processed the following day. Our UPS or Fedex courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: [email protected]
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 2days of receiving them. Just send us an email at [email protected].
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at [email protected].
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Billing
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at [email protected] and we will update your order as soon as we can.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.
